If you don’t need creativity, you don’t need leadership If you are charged with getting something done, and you know exactly what needs to be done, you need to manage the work. Management is the function that produces predictability and efficiency. It is an essential and important part of building…

In building a culture of innovation, teach your leaders to write down their ideas, lest they get lost in the clutter of their minds. Innovation does not have to be disruptive. Small innovations can add up over time and lead to sustainable and hard-to-copy competitive advantage. Let’s back up for…

We love our data and we need it to make decisions. Surveys can be a valuable tool, when used sparingly and directed to the right people and under the right circumstances. However, when their results are used to try to systematically guide the behavior of your team, they don’t work…

In a capitalistic society, profit is the fuel that allows us organizations to sustain and thrive. It is the fuel that can be used to invest in better and stronger human relationships. When it is used to create more possibilities in the world through re-investment, it is a beautiful thing…

A Mathematical Explanation of What Happens When You Disrupt your Customers Journey After building software products for a quarter of a century, my teams have learned a lot of lessons about building relationships systematically. The first key job of a software product, for example, is to earn trust from its consumers. The same logic applies to most human organizations and endeavors; In…

It still surprises me that many business people consider their corporate software to be a sales, marketing or operational tool. To your customers, the software they use to access information about you or to interact with your firm is a direct reflection of what you stand for. …

A Momentum Based Mathematical Tool To Assess Your Blindspots The best teams, who perform with precision, purpose, and efficiency emanate vitality and optimism. These teams universally have great clarity of vision, intrinsic motivation, confidence in the competence of their team, and the proficiency that comes from their ability to execute…

Teams that grow together, flow together When a team is in “flow,” they are happier, more satisfied with their work, and innovations abound. The innovations that result are not always where you would expect them. Sometimes, they are small and they result in improvements in efficiency or even the overall…

This morning, I awoke and went through my regular routine. I sipped my coffee, got a decent workout in, rolled into my work environment, and settled into my desk for a barrage of Thursday morning zoom meetings. There seems to be a natural tendency for my calendar to fill up…