Inspiring Indicators of Performance

Sean Flaherty
9 min readJan 2, 2019

Use RPIs: Relationship Performance Indices

The most valuable metrics for your business are those which power decision making and inspire innovation. When the front line people in your organization, those who talk to your customers every day, are aligned and inspired by the same performance metrics as the executives, innovations, both big and small, will occur regularly at all levels.

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