The Calculus of Trust

Sean Flaherty
11 min readNov 10, 2021

A mathematical exploration of how trust works.

f(Trust) = The Sum of Experiences (Perceived Competence x Perceived Caring x Time)
A Mathematical Expression of Trust

Many of my friends distrust their internet providers. The cable company I subscribe to for internet services, for example, has clearly demonstrated that they don’t care about my family. To fix a recent bandwidth issue, we had to call several times, explain our problem to several people and ask to speak to a manager to finally get a technician to visit our home to troubleshoot…

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