Your Companies’ Software Betrays How You Feel About The People You Serve

Sean Flaherty
3 min readJan 20, 2022
The Relationship Ladder

It still surprises me that many business people consider their corporate software to be a sales, marketing or operational tool.

To your customers, the software they use to access information about you or to interact with your firm is a direct reflection of what you stand for. Your technology is a direct conduit to your corporate values.

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